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January 05, 2006

Clubs - Commitment to Customers

Here is a comment from Abdul Hafeez. I have no idea how these clubs work, but this seems to be a clear case of ignoring a customer.

I had applied for Membership from The Country Club on 12th November 2005 and paid Rs.15,000/- for same day by credit card. The sales person who approached me for applying was so polite before the process could complete. Once I became the member there has been no correspondense from Country Club except for receiving my temporary membership card. I was told that I would get the permanent card within 2 weeks and person from country club came and collected by photo's for the same. Since then there has been no communication    /update what soever. Salesperson (Mr. Prasanna Kumar) has given the cell number which does not belong to him. Whenever I call the Administration / customer care office the response I receive from them is very negative and sometimes they say that I will have to speak to Prasanna only to know the status. There are so many offers which country club is making for new year eve. But I have not received any such offers / nor permanent membership card.

Even the manager are so irresposible there that they do not have the courtesy to call me back and inform me about the status my card. it is over 50 days I have paid 15000/- but not even one rupee benefit I have got from Country Club.

Abdul, I have no idea on what legal position on this, but I am sure you need to approach a local consumer forum and take this up.

January 5, 2006 in Consumer Awareness | Permalink

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Comments

Hi,

This is really the most bogus club in India, We have been running around their offices for our money back since last 6 months and all we see are irrespponsibel people and 'DO not Care' attitude. If I get support from people, I want to really teach these people. If anybpody is interested pleaseeeee mail me with the contact nos so that we all can help eachother.

Posted by: Rashi | Mar 2, 2006 7:36:13 AM

I wish to bring to your notice a serious issue with ATM transactions (in particular PNB).

I used my AXIS Debit Card to withdraw Rs10000 from an PNB bank ATM located in GUPTIPARA,HOOGHLY,PIN-712512. After punching in my PIN and the amount to withdraw, the ATM worked on for a while and finally the Transaction was declined. I was stunned later to find that my account was debited with Rs10000 even when the cash was not dispensed. I raised a dispute with AXIS bank to co-ordinate with PNB and solve the issue. The transaction slip was also attached, which shows clearly that "WITHDRAWAL RS.0". My problems increased, when an AXIS employee called and told me the issue will take 12-15 working days to be resolved. I was bluntly told that my card was a MasterCard and that it will take 15 days, and no further explanation was given why it will take 15 days.

I consider this as a complete lack of empathy to the customer and his problems. Who is to blame PNB or AXIS?. I don't know whom to approach to complain about this issue.

We are at an age of sophisticated machinery and hi-tech and yet a simple audit of the particular ATM machine balance on that date is supposed to take 15 working days, even when all the details like Transaction slip copy, Date of transaction, time, amount etc details were given.

Please let me know if you have any suggestions to solve this issue or at least other means to make people aware of such problems.

Posted by: SUDIP GUPTA | May 5, 2011 7:11:19 AM

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