Indian Consumer

Membership

I have been getting quite a few mails from readers of the Telegraph article on memership for this site. This site has no membership model. This is a site that tries to get consumer problems out into the public view, so that overtime, there is a free and easy way for people to share problems about certain companies and products with others. This hopefully will overtime force more companies to be more careful of how they respond to consumer concerns.

You can ofcourse, subscribe to this site via RSS so that you get updated when there is a new post available. This you can do by clicking the link at the bottom of the right column with the Red RSS icon. Just click on it and you will find information on how to subscribe to it. You need a RSS reader or a browser that supports RSS to use this feature.

Clubs - Commitment to Customers

Here is a comment from Abdul Hafeez. I have no idea how these clubs work, but this seems to be a clear case of ignoring a customer.

I had applied for Membership from The Country Club on 12th November 2005 and paid Rs.15,000/- for same day by credit card. The sales person who approached me for applying was so polite before the process could complete. Once I became the member there has been no correspondense from Country Club except for receiving my temporary membership card. I was told that I would get the permanent card within 2 weeks and person from country club came and collected by photo's for the same. Since then there has been no communication    /update what soever. Salesperson (Mr. Prasanna Kumar) has given the cell number which does not belong to him. Whenever I call the Administration / customer care office the response I receive from them is very negative and sometimes they say that I will have to speak to Prasanna only to know the status. There are so many offers which country club is making for new year eve. But I have not received any such offers / nor permanent membership card.

Even the manager are so irresposible there that they do not have the courtesy to call me back and inform me about the status my card. it is over 50 days I have paid 15000/- but not even one rupee benefit I have got from Country Club.

Abdul, I have no idea on what legal position on this, but I am sure you need to approach a local consumer forum and take this up.

Indian Consumer is on Telegraph, Calcutta

We got a bit of press today with an article in the Calcutta Telegraph talking about Indian Consumer blog in one of thier Consumer Awareness Articles.

I reiterate the point, I am not a laywer, nor can I directly help you sove your consumer related problems. But can provide you with space to air your concerns and share it with others. If you have a serious dispute, I would recommend that you contact your local consumer awareness cell or a good lawyer.