IRCTC Tickets

I got this via comments

I had made online Ticket booking on www.irctc.co.in but there was failure in booking for two occasions on the same date. However my bank account shows that the transaction was successful (statement proof available).
The IRCTC failure notice regarding tickets didnt come to my mail nor I can trace it with IRCTC website. I have lost Rs1692 in this process.
When i sent mail to e-tickets help desk, there was no reponse from their side.
Please advice how i can get back my amount.

I have used the irctc site a lot. Though it has issues with slow pages and often being down, I have never had a problem with the payment part. Usually when something like this happens, the refund usually comes in a day or two. The only time I had a problem, a mail to their helpdesk did the trick. Maybe you should call their helpdesk and also your bank.